Solution Category: Telecoms, IT & Technology
We do business in:
South Africa International
Excalibur has integrated with Callbi to offer our clients more in depth and detailed call analytics on all calls.
• Reduction in call Average Handling Time (15% to 25%)
• Reduction in Customer Churn (Depending on vertical) (10% to 15%)
• Increase in First Contact Resolution (30%+)
• Increase in Employee Satisfaction (30%+)
• Increase in Customer Satisfaction (30%+)
Almost 30 South African contact centres are now using Callbi speech analytics to drive massive operational improvements and now we are too.
Excalibur + Callbi integration
To find out more about this integration, contact Sonja at sonja@futuresoft.co.za
Click Here

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